Problems linking to eBay (August 8, 2020 9:00am)
Linking to eBay works inconsistently due to server troubles at eBay.
This has been reported to them. Some people have been helped by logging out
of eBay, then attempting to relink (which means logging back in to eBay).
Linking to eBay FIXED (November 27, 2019)
Fixed the linking problem!
Linking to eBay was temporarily broken, due to a change in the eBay API.
It works again. Let us know if there's any problem.
Problem with linking to eBay (November 27, 2019 UPDATE)
We found the problem!
Linking to eBay has broken thanks to a silent change they made to their API.
Thanks to their crack support team and my brilliant friend David we've figured
out how to compensate. We're on the job and we apologize for this literally
June 10, 2019 - IMPORTANT: Save Auction History before 1/1/2019
Please save your auction history efore January 1, 2019!
Auction history no longer goes back forever. Instead, it will conform to eBay history standards.
June 1, 2019 - Scheduled Maintenance (planned for 00:00-02:00PDT)
New server found to be defective. Replaced by newer servers
May 29, 2019 - Server problems (00:23-00:41PDT)
Slow response time; server rebooted AGAIN.
May 28, 2019 - Server problems (14:41-14:51PDT)
Our new, "better" server disappeared from the web. Resolved 10 minutes later.
May 24, 2019 - eSnipe Server Changeover (21:30-23:34 PDT)
We're moving to a newer, faster server.
May 19, 2019 - eSnipe Planned Maintenance (12:35-1:55am PDT)
Missed 23 bids while the idiot new guy (me) bungled a reboot of the server.
If you are asked to relink to eBay, please dos. It's always safe to relink when asked. Obviously that's another issue we are trying to minimize.
May 2, 2019 - eSnipe ISP problem (Recovered 9:45am PDT)
We missed 11 hours bids from 10:45pm May 2. to 9:45am May 2.
Our internet service provider mistakenly blacklisted Google's 188.8.131.52 DNS
address. We are deeply sorry about bids missed during that times.
If you are asked to relink to eBay, it's because you were caught in the crossfire. It's always safe to relink when asked. Obviously that's another issue we are trying to minimize.
eBay Account Linking Issue Resolved
eSnipe detected a problem with the server tasked with confirming the link between eSnipe and eBay accounts. This problem led to some eSnipe accounts being flagged as needing to re-link or re-authorize their eBay accounts. During the process to ‘Link to eBay’, the server problem presented itself again as an error and would not allow these accounts to complete the process of linking to eBay. These issues have been fixed. You may now link your eBay account with your eSnipe account in order to place your eSnipe bids.
eSnipe/eBay Security Updates Resolved
eSnipe has worked closely with eBay to address the heightened security changes at eBay. To date, our systems are once again compatible and our functionality has been restored. We continue to monitor our performance to make sure all bugs have been addressed.
Please contact us if you have further problems with “eBay wants to contact customer via telephone to confirm identity”.
May 31 - eBay Security Action
(UPDATED: June 6th, 11:33 PDT) A small percentage of our customers have been affected by eBay’s recent security measures. This has resulted in bids missed with the error “eBay wants to contact customer via telephone to confirm identity”. Some customers could not update their eBay information within their eSnipe account for the same reason.
Our technical staff has been working closely with eBay to develop a solution for these issues.
The good news: eSnipe and eBay have worked together to come up with a solution that will fix this problem for our users; no more bids rejected for “eBay wants to contact customer via telephone to confirm identity” or unconfirmed account information.
The bad news: If you are one of the customers whose account was affected by these security measures you will need to go to eBay’s website from your own computer to first LOG OUT and then LOG IN to each eBay account which has had issues at eSnipe. To log out of your eBay account, you must hover your cursor over your name in the upper left corner of the page. This will open a drop down menu. Click ‘Sign out’. Simply closing your browser window is not enough.
When you log back in at eBay, you will be asked to go through their process of confirming your identity. It is important that you do “log out and then log in” to eBay as this is the trigger to the verification process. Once you have completed all the steps, you will come back to eSnipe and update (or re-enter) your eBay password. This will force our system to go to eBay on your behalf to verify that the information you entered matches what they have on file for you.
Once you have completed all the steps, you will come back to eSnipe and update (or re-enter) your eBay password. This will force our system to go to eBay on your behalf to verify that the information you entered matches what they have on file for you.
It is no longer necessary to use our ‘proxy’ solution.
April 29 - eBay Security Action
eBay is implementing more stringent security measures which are affecting eSnipe bids. The two issues that we are seeing are "eBay username/password error" or "eBay wants to contact customer via telephone to confirm identity". If you receive the “eBay username/password error” on eSnipe, you may also have received an "Unauthorized use of your account -- action required" message from eBay. Though these are two separate issues, they are both related to the security system that is being tested and implemented at eBay.
We have developed a protocol which will allow your eBay account information to be verified and validated via our eSnipe IP addresses. We are hopeful that this protocol will address both issues. To read more about the protocol and follow the steps provided, please go here and log in to your eSnipe account to complete the process.
Please contact customer support if you run into trouble or if you continue losing bids after completing this process. See our News story for more information.
April 19 - Ongoing eBay Issues
We have been experiencing an overall increase in bids rejected by eBay due to either a username/password error or a need for a second tier verification to which eSnipe cannot respond. A small portion of our customer base has been affected by these issues. Customers affected by this may see bids missed for "eBay password problem" or "eBay wants to contact customer via telephone to confirm identity".
If eBay requires you to change your password on their site, you must come to eSnipe to change your eBay password on our site. To update on eSnipe, you will need to log in to eSnipe, click Settings then the eBay tab. Here, you can edit the existing eBay accounts that you use on eSnipe.
If you receive the "eBay wants to contact customer via telephone to confirm identity" result this means that eBay is asking to contact you via telephone to confirm your identity at the time you place a bid. It seems that this happens when you place a bid from a different computer or IP address than you normally use, such as when you use eSnipe to place your bids for you. What we are seeing is an interrupt message asking you to click a link to be contacted by telephone, text or email. You are then required to enter the PIN number given during the phone call, text or email to confirm your identity. eSnipe cannot click the link or enter the PIN number. You will need to contact eBay to ask them to allow bidding on your account from any IP address. They need to remove the restriction of having your bids placed from a specific IP address. Your account should be allowed to place bids from ANY IP address. This course of action may or may not result in eBay accepting your subsequent bids from eSnipe.
We are sorry for any inconvenience this has caused. Our technical staff is working diligently to determine the best solution to handle these actions from eBay. This process takes a vast amount of time. We know that your bids are important and ours is a time-sensitive business. We ask for your patience as we work around the clock to find a solution which will ensure that our performance and reliability are maintained.
As always, if you have bids that cannot withstand the risks associated with sniping in the last seconds of the auction, we recommend that you enter these bids directly onto eBay.