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A few more bids than usual are failing lately. Here's what's going on and what we're doing about it.
In the last week eSnipe has failed to execute up to one half of one percent (that is, .47%) of its bids, which means a little less than 1 out of 200 failed. That is insanely high by eSnipe's standard. For example, six months ago the number was much much lower: .13%.
These problems appear to be related to failed attempts to log into eBay when username and passwords may both be correct. When this happens customers understandably attempt to log in a few more times. eBay sees this as a security risk and requires a CAPTCHA to continue which eSnipe can't do.
For a while a some of eSnipe's IP addresses were appearing to eBay as if we're bad guys. We're not bad guys, and eBay agrees! This problem appears to be decreasing.
As always, our most important goal is to make sure you get your bids placed on time. If you are unhappy with a 1 in 200 chance that your bid will fail, you may wish to bid manually.
P.S. All of the statistics presented are worst case scenarios designed to make eSnipe look as bad as possible so you don't think we're hiding anything. They include the very common case in which users have forgotten to update their password with eSnipe when they change it on eBay--which would be pilot error, and not something eSnipe has control over. So make sure you take care of that as well.
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