How to interpret eSnipe emails
 
eSnipe's RovatronTM bidding server can send you two email messages for each bid you schedule. The first is sent immediately to confirm that eSnipe has scheduled the bid as you requested. The second is sent after the close of the auction to confirm that the bid was submitted as you requested, and to report the auction's outcome.

Problems and solutions

Controlling which emails are sent to you

Interpreting a post-auction email

Controlling which emails are sent to you

You can use eSnipe's My Settings page to make the Rovatron bidding server send either message, both, or neither. See the description of the My Settings page for details.

eSnipe strongly recommends that you let the Rovatron bidding server send at least the post-auction email, even if you ordinarily do not read it. This email contains information which eSnipe member support will need if you ever have to contact them about one of your bids.

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Interpreting a post-auction email

Every post-auction email has the following important parts:

  • Subject field: The email's subject field identifies it as an eSnipe notification. If you won the auction, it says so! If it says something else, like "results," see the "Results" section for details.
  • Description: The title of the item you bid on, your maximum bid, your quantity (always 1 except in a Dutch auction), and a link to the auction description.
  • Results of your bid: Whether eSnipe was able to submit the bid, whether you won, and if not, why not. (For more information about common reasons for losing an auction see the help topic "I lost an auction... why?")
  • Bid Execution Diagnostic Information: a coded string which uniquely identifies your bid. If you need to contact eSnipe member support about your bid, they will need this string to retrieve information about how eSnipe processed it.

Click here to see an example of a post-auction email.

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