eSnipe's RovatronTM bidding server can send you two email messages for
each bid you schedule. The first is sent immediately to confirm
that eSnipe has scheduled the bid as you requested. The second
is sent after the close of the auction to confirm that the
bid was submitted as you requested, and to report the auction's
outcome.
Problems and solutions
Controlling which emails are sent to you
Interpreting a post-auction email
Controlling which emails are sent to you
You can use eSnipe's My Settings page to make the
Rovatron bidding server send either message, both, or neither. See the
description of the
My Settings page
for details.
eSnipe strongly recommends that you let the Rovatron bidding server send
at least the post-auction email, even if you ordinarily do not
read it. This email contains information which eSnipe
member support will need if you ever have to contact
them about one of your bids.
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Interpreting a post-auction email
Every post-auction email has the following important parts:
- Subject field: The email's subject field
identifies it as an eSnipe notification. If you won the
auction, it says so! If it says something else, like "results,"
see the "Results" section for details.
- Description: The title of the item you
bid on, your maximum bid, your quantity (always 1 except
in a Dutch auction), and a link to the auction description.
- Results of your bid: Whether eSnipe was
able to submit the bid,
whether you won, and if not, why not.
(For more information about common reasons for losing an
auction see the help topic
"I lost an auction... why?")
- Bid Execution Diagnostic Information:
a coded string which uniquely identifies your bid. If you
need to contact eSnipe member support about
your bid, they will need this string to retrieve information
about how eSnipe processed it.
Click here
to see an example of a post-auction email.
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