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eSnipe Server Status

(Updated 09:10 PDT, September 14, 2014 -- all times in 24 hour format)

September 14 - eBay server problem (morning)

(UPDATED: 09:10) From 03:28 PDT to 08:50 PDT eBay experienced server problems which is preventing customers from logging into eBay or entering/editing bids on eSnipe and updating eBay account information on eSnipe. This, in turn, caused a significant number of eSnipe bids to fail with "eBay connection problem" bid result. eBay has acknowledged the problem. As always, we recommend bidding manually for items that cannot withstand the risks associated with bidding in the last seconds of the auction. We apologize for any inconvenience this has caused and will issue BidPoints to customers whose bids were impacted.

September 3 - eBay server problem (morning)

(UPDATED: 22:20) From 09:46 PDT to 16:00 PDT eBay is experienced server problems which prevented customers from signing in to eBay. This, in turn, caused a small number of eSnipe bids to fail with "eBay connection problem" and/or "eBay password problem" bid results. Our customers may have also experienced problems entering new bids as well as editing existing bids on eSnipe.

eBay appears to have fixed the problem, but like always, we recommend bidding manually for items that cannot withstand the risks associated with bidding in the last seconds of the auction. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

October 21 - eSnipe Outage (afternoon)

From 13:31 to 14:57 eSnipe appeared to be off the air (due to a DNS configuration error). Bids were placed as usual.

August 23 - eBay server problems (morning)

(UPDATED 05;30) From 23:40 to 05:00, during eBay's normal weekly maintenance, eBay experienced server problems which caused bids to be missed with "eBay password problem" or "eBay connection problem" results. Users may also have experienced problems updating their password on eSnipe. If you received a "eBay password problem" bid result, or you've had a problem updating your password on eSnipe, you should now be able to verify your eBay password with eSnipe. We apologize for the inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

July 1 - eBay server issue FIXED

Our technical staff has been able to develop a work around for the missing international items on eBay.com. You may now enter and edit bids for international items onto eSnipe and eSnipe will save the auction data to execute the bid at the specified time.

When clicking the auction link on eSnipe.com to these items, eBay.com will still say the item is missing, however, if you were able to enter the bid onto eSnipe, eSnipe will be able to execute the bid as specified.

If you have any trouble with entering or editing international items, please contact eSnipe support.

June 28 - eBay server issue

At this time, we have found a number of international listings at eBay which are missing from eBay.com. When entering a bid on an international item, if you receive an error BE-A2, the item is missing from eBay.com and eSnipe will be unable to save your bid for you.

If you already have bids pending on eSnipe for international listings, your Bid Checkup may return an error of 'Auction missing', however, it is likely that eSnipe will still be able to place your bid for you. At this point, we have no indication that our bids are failing due to this issue. As always, we recommend bidding manually for items that cannot withstand the risks associated with bidding in the last seconds of the auction.

We will keep you updated regarding the developments in this issue.

March 22 - eBay login problem

Some eSnipe bids are failing with an "eBay Login Problem" result. eBay is presenting eSnipe with an interrupt message requesting acceptance of a new eBay User Agreement. eSnipe cannot respond to this request for you. If you have had a bid fail with 'eBay Login Problem' within the past 24 hours, you will need to log into your eBay account on eBay to respond to their request. We suggest that all eSnipe customers take this opportunity to log in to your eBay account at eBay to ascertain if you need to accept this agreement as a precaution against missed bids.

January 22 - eBay server problem (evening)

(UPDATED: 19:15) At 12:54 eBay changed their servers causing some bids to fail with "eBay login problem" bid result. eSnipe engineers have now put in place a fix for this issue.. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted. As always, we recommend that if you have important bids that you place them manually on eBay.

September 12 - eSnipe ISP problem (evening)

From 19:55 to 20:39, One of our ISP's is experiencing a network outage which caused a small number of bids to fail with 'Missed auction end', or 'eBay Connection Problem' bid results. Users may have experienced trouble reaching our website and entering bids on eSnipe. If you ever have problems reaching the website we recommend you try both eSnipe-east.com and eSnipe-west.com. The problem appears to be fixed. We apologize for the inconvenience this may have caused and will issue BidPoints ot customers whose bids were impacted.

August 13 - eBay server problem (afternoon)

From 13:28 to 14:17 PDT eBay experienced server problems that caused users to be unable to enter new bids, or edit existing bids on eSnipe. Bids already in the system executed without error. eBay appears to have fixed the problem. We apologize for any inconvenience this may have caused.

May 6 - eBay server problem (morning)

(UPDATED 11:40) From 11:10 to 11:23 PDT eBay experienced server problems that caused a small number of bids to fail with "eBay connection problem", "Missed auction end" or "Unknown" bid results. Also users may experienced problems entering new bids on eSnipe. eBay appears to have fixed the problem. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

April 29 - eBay server problem (morning)

(UPDATED 13:00) From 11:40 to 12:35 PDT eBay experienced server problems causing a small number of bids to fail with "eBay connection problem", "Missed auction end" or "Unknown" bid results. Also users may have experienced problems entering new bids on eSnipe. eBay appears to have solved the problem. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

April 5 - eSnipe server problem (early morning)

At 01:37 one of our server locations experienced a power outage. A very small number of bids were missed with "Execute Error" or "Missed auction end" results. Users may also have had problems reaching eSnipe.com to enter new bids. All eSnipe services were restored by 02:11. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted. If you ever have problems reaching the website we recommend you try both eSnipe-east.com and eSnipe-west.com.

February 15 - eBay server problem (evening)

(UPDATED 19:00) From 17:47 to 18:39 PST eBay experienced server problems causing some bids to fail with "eBay connection problem" bid result. It appears the problem affected a particular group of users and made it so they were unable to login to eBay. If you missed a bid on eSnipe during this time period, it is unlikely that you were able to login to eBay yourself at that same time. eBay has not yet posted about this on their system announcements page. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

February 12 - eBay server problem (morning)

Starting at 09:56 eBay is experiencing server problems causing a small number of bids to fail with "eBay connection problem" bid result. eBay has not yet fixed the problem or posted about it on their system announcements page. We recommend that if you have imporant bids that you place them manually on eBay. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

February 1 - eBay server problem (afternoon)

(UPDATED 15:45 PST) From 11:47 to 15:10 PST eBay was experiencing server problems causing a small number of bids to fail with "eBay connection problem" or "Missed auction end" bid result. At this time eBay appears to have fixed the problem. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

December 11 - eBay network problem (afternoon)

(UPDATED 16:35 PST) From 15:53 to 16:16 PST eBay was experiencing a problem with its network which caused some bids to be missed with "eBay connection problem" bid result. The problem appears to have been resolved, but as always, if you have a critical bid we recommend you place it manually on eBay. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

October 3 - eSnipe ISP problem (afternoon)

Starting at 14:56 and continuing as of 15:30 PDT, One of our ISP's is experiencing a network outage which caused a very small number of bids to fail with 'Missed auction end', or 'eBay Connection Problem' bid results. Users may be experiencing trouble reaching our website and entering bids on eSnipe. If you ever have problems reaching the website we recommend you try both eSnipe-east.com and eSnipe-west.com. We will update this status when the situation changes.

September 29 - eSnipe server problems (evening)

(Thursday 18:15 PDT) From 18:02 to 18:08 PDT, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result message. We apologize for any inconvenience this caused and will issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's network and has been corrected.

August 7 - eSnipe ISP problem (morning)

From 06:00 to 06:25 PDT, One of our ISP's experienced a power outage which caused some bids to fail with 'Missed auction end', and 'Execute Error' bid results. Users experienced trouble reaching our main website. All issues have now been resolved and eSnipe is operating at 100% as of 07:55PDT. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

May 12 - eSnipe ISP problem (afternoon)

From 17:15 to 17:30 PDT one of our ISP locations had a network outage which caused some bids to fail with "eBay connection problem" bid result. We apologize for any inconvenience this caused and will be issuing BidPoints to customers whose bids were impacted.

May 6 - eSnipe ISP problem (morning)

(UPDATED 09:10 PDT) From 02:55 to 08:30 PDT, One of our ISP's experienced an extended power outage which caused some bids to fail with 'eBay connection problem', 'Missed auction end', and 'Execute Error' bid results. Users experienced trouble reaching our main website. All issues have now been resolved and eSnipe is operating at 100% as of 08:30PDT. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

May 5 - eSnipe ISP problem (evening)

From 19:28 to 19:42 PDT, one of our multiple ISPs experienced a network outage which caused some bids to fail with "eBay connection problem" bid results. Also users may have had problems entering bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted.

April 22 - eBay network problem (night)

From 23:28 to 23:45 PDT eBay was experiencing a problem with its network which caused some bids to be missed with "eBay connection problem" bid result. Also users may have had problems entering new bids. The problem appears to be fixed and we are keeping an eye on things in case it returns. We apologize for any inconvenience this may have caused and will issue BidPoints to customers whose bids were impacted.

April 10 - eSnipe ISP problem (afternoon)

(UPDATE: 15:30 PDT) From 14:03 to 14:50 PDT one of our ISP locations had a network outage which caused some bids to fail with "eBay connection problem" bid result. Also users may have had problems entering bids or reaching our website. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. If you ever have problems reaching the website we recommend you try both eSnipe-east.com and eSnipe-west.com.

March 26 - eSnipe ISP problem (morning)

From 09:00 to 09:10 PDT, one of our multiple ISPs experienced a network outage which caused some bids to fail with "Missed auction end" and "eBay connection problem" bid results. Also users may have had problems entering bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted.

January 23 - eSnipe server problems (evening)

From 18:53 to 19:12 PST, there were eSnipe server problems that caused bids to fail with "Execute Error" and "Missed auction end". We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This was caused by a software bug which now that we know about we will fix so it does not cause any issues in the future.

December 10 - ISP Outage (afternoon)

From 14:34 to 15:04, our primary ISP experienced a network outage which caused bids to fail with "eBay Connection Problem" bid result. Also users may have experienced problems entering bids or reaching the eSnipe homepage. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted.

December 8 - eBay network problem (evening)

From 19:02 to 19:27, there were problems reaching eBays network which caused some bids to fail with "Missed auction end" and "eBay connection problem" bid results. Also users may have had problems entering bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted.

November 23 - ISP Outages (evening)

(UPDATE: November 24, 11:45 PST) As of November 23, 2010 at 20:45 PST, our primary ISP has recovered from their network outages. We have had no server issues since that time and we do not foresee any further issues related to the ISP problem. Again, we apologize for any inconvenience this has caused.
Between 19:22 PST to 20:20 PST, our primary ISP experienced intermittent power outages which caused a series of problems. Users might have had problems reaching eSnipe's home page, preventing bid entry. There were also a number of bids missed with the results "eBay Connection Problem" and "Missed Auction End" during this time period. We apologize for any inconvenience that these outages caused and continue to work with the ISP in hopes that these problems will not continue. Since we are responsible for the ISP that we use, we are issuing BidPoint credits to those whose bids failed. We continue to monitor this situation and will update as thing change.

November 23 - eSnipe server problems (morning)

From 07:26 to 08:02 PST, there were eSnipe server problems that caused bids to fail with "Execute Error" and "Missed auction end". Also users would have had problems reaching the eSnipe webpage and entering bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been due to another power outage at our ISP location, we don't yet have details on the exact cause but will update this server status when it they are known.

November 20 - eSnipe server problems (evening)

From 20:31 to 21:21 PST, there were eSnipe server problems that caused bids to fail with "Execute Error" and "Missed auction end". Also users would have had problems reaching the eSnipe webpage and entering bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been due to a lightening storm at our ISP location which caused a power outage, as soon as the power was restored our server administrators worked hard to restore bidding.

September 1 - eBay bidding problems (evening)

(Updated 23:25 PDT) From 22:35 to 23:15 PDT, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result message. Also users may have had problems entering bids. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been a problem with one of our main ISP locations and has been corrected.

July 14 - Trouble Using PayPal to Purchase BidPoints

(Wednesday 13:20 PDT) Some users have experienced problems purchasing BidPoints using PayPal. For some of these users the button to take you to PayPal's website to finish the purchase was missing. It appears that PayPal made a change that caused this problem. We have put a fix up for this issue. If you had a problem with a PayPal purchase it is recommended that you try again and contact support if the problem persists.

November 22 - eBay Bidding problems (afternoon)

(Sunday 19:10 PST) From 11:30 to 11:54 PST, there were eSnipe bidding problems. Some bids failed with "eBay Connection Problem" result messages. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This appears to have been a problem with eBay's servers.

October 18 - eSnipe server problems (evening)

(Sunday 18:20 PDT) From 18:00 to 18:02 PDT, there were eSnipe bidding problems. Some bids failed with "Missed auction end" result message. Also users may have had problems entering bids or reaching the eSnipe webpage. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.

October 4 - eSnipe server problems (evening)

(Monday 18:20 PDT) From 18:02 to 18:03 PDT, there were eSnipe bidding problems. Some bids failed with "Missed auction end" result message. Also users may have had problems entering bids or reaching the eSnipe webpage. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.

September 13 - Missed Bids (evening)

(Sunday 18:28 PDT) Between 17:54 and 18:02 PDT, one on eSnipe's main ISP location had troubles reaching eBay. This caused a number of bids to fail with the result "eBay Connection Problem". We apologize for this and do not expect further problems from the ISP. We will be issuing BidPoints to users impacted by this outage.

August 16 - eMail Delivery Problem (Continuing)

(Sunday - 13:15 PDT) We have received reports from a small number of customers using specific email providers, indicating that they are not receiving emails from Rovatron. Until this issue is resolved with the email providers, these users will not receive emails from eSnipe. Meantime, you can always view the status of your bids on your My Auctions page on the website.

August 4 - eBay UK Bidding Issue (Continuing)

(Tuesday 17:53 PDT) We are finding bids placed on a VERY small number of auction items originating on eBay UK are being rejected with odd restrictions that are not applicable to the auction listings. This problem seems to be coming from a miscommunication between eBay USA (where eSnipe exclusively places bids) and eBay UK. Until eBay resolves this issue, the only way to avoid a possible rejected bid, would be to bid brrectly on eBay UK until this problem is resolved.

July 27 - eSnipe server problems (evening)

(Monday 18:00 PDT) From 17:40 to 17:43 PDT, there were eSnipe bidding problems. Some bidds failed with "Missed auction end" result message. Also users may have had problems entering bids or reaching the eSnipe webpage. We apologize for any inconvenience this caused and have issued BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.

July 19 - eBay Bidding problems (evening)

(Sunday 18:15 PDT) From 18:00 to 18:02 PDT, there were eSnipe bidding problems. Some bids failed with "Missed auction end" result messages. We apologize for any inconvenience this caused and will issue BidPoints to customers whose bids were impacted. This was a problem with eSnipe's servers and has been corrected.


Current Bidding Forecast

Updated December 2, 2012 at 12:53 PDT

We see no significant trends adversely affecting bidding at this time.

eSnipe will update this Current Bidding Forecast if there is a significant change in the medium-term trend (next 3 to 7 days).

Thank you.