Over the last several weeks, we have received reports indicating that eBay is detecting the use of eSnipe and considering it "unauthorized third party access". eBay has chosen to change the login password for these accounts. We have been dealing with this on a customer by customer basis through our support system, however, it seems that eBay is now flagging multiple accounts at a time.
Up to this point, once customers have gone to eBay and updated their eBay account, then come back to eSnipe to update their eBay information here, the problem has been resolved and no further action taken by eBay. We are now seeing eBay flag the accounts a second (or third) time with the use of eSnipe.
We are also seeing an increase of bids missed for "eBay wants to contact customer via telephone to confirm identity". This means that eBay does not recognize our IP address as one that you normally use on eBay.
eSnipe has created a way for you to verify your eBay account through our IP addresses. It is our hope that once you go through this process of verification, eBay will accept the use of eSnipe and see it as a 'valid' usage of your eBay account. Please see our instructions here.
We understand that receiving a notice from eBay that your account may have been accessed by a "third party" can be disturbing. We want to make sure that you know that this notice is most likely related to your use of eSnipe, and not an actual hacker situation.
eSnipe has been helping users get great deals on eBay since 1999. We pioneered the idea of online sniping and have been performing this same service for almost 18 years. We have never disclosed our user list to any third parties, and we know of no security breaches since that time.
Please see our Server Status page for the most recent updates concerning bidding problems and forecasts.