eSnipe News

News eSnipe/eBay Security Updates Resolved

[Posted on Friday, June 10, 2016 00:00]

Recently, eBay tightened their security procedures which caused some of our bids and eBay account verification processes to fail with 'eBay requires further verification' type results. We have worked closely with eBay to bring our systems into compliance with their increased security and are once again compatible with eBay.

Our technical staff continues to monitor our performance and functionality to address any bugs that may emerge.

News eBay Security Update-Take Action

[Posted on Tuesday, May 31, 2016 00:00]

UPDATED: June 6th, 11:33 PDT) eBay and eSnipe have worked together to fix this issue and eSnipe users should no longer be having problems verifying their eBay account.

If your account has been affected by eBay's increased security measures, you may now be able to use eSnipe as per normal. You will need to go to eBay's website from your own computer to first LOG OUT and then LOG IN to each eBay account which has had issues at eSnipe. To log out of your eBay account, you must hover your cursor over your name in the upper left corner of the page. This will open a drop down menu. Click 'Sign out'. Simply closing your browser window is not enough. You should be prompted to follow steps to confirm your identity. It is important that you do "log out and then log in" to eBay as this is the trigger to the verification process.

Once you have gone through all the steps at eBay, you can come back to your eSnipe account to update the eBay account information listed within your eSnipe account. Go to Settings, tab in the 2nd horizontal menu from the top, then eBay tab. Here, you will see a drop down menu if you have more than one eBay ID. Choose the correct ID and click EDIT. Enter the EXACT password that you use on eBay and click the button to UPDATE the information. This will trigger our system to contact eBay in order to verify that the information you entered matches what you have listed at eBay.

You will no longer need to use our 'proxy' solution. You can go to the proxy instruction page and simply reverse the process.

News eBay Security Action

[Posted on Friday, April 29, 2016 00:00]

Over the last several weeks, we have received reports indicating that eBay is detecting the use of eSnipe and considering it "unauthorized third party access". eBay has chosen to change the login password for these accounts. We have been dealing with this on a customer by customer basis through our support system, however, it seems that eBay is now flagging multiple accounts at a time.

Up to this point, once customers have gone to eBay and updated their eBay account, then come back to eSnipe to update their eBay information here, the problem has been resolved and no further action taken by eBay. We are now seeing eBay flag the accounts a second (or third) time with the use of eSnipe.

We are also seeing an increase of bids missed for "eBay wants to contact customer via telephone to confirm identity". This means that eBay does not recognize our IP address as one that you normally use on eBay.

eSnipe has created a way for you to verify your eBay account through our IP addresses. It is our hope that once you go through this process of verification, eBay will accept the use of eSnipe and see it as a 'valid' usage of your eBay account. Please see our instructions here.

We understand that receiving a notice from eBay that your account may have been accessed by a "third party" can be disturbing. We want to make sure that you know that this notice is most likely related to your use of eSnipe, and not an actual hacker situation.

eSnipe has been helping users get great deals on eBay since 1999. We pioneered the idea of online sniping and have been performing this same service for almost 18 years. We have never disclosed our user list to any third parties, and we know of no security breaches since that time.

Please see our Server Status page for the most recent updates concerning bidding problems and forecasts.